Returns and Exchange Policy
AS OF JANUARY 07, 2023:
REFUNDS AND EXCHANGES - SERVICE PRODUCTS
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Refunds
If paid in full;
A full refund minus a $300 non-refundable deposit will be given up to 180 days prior to the retreat OR you can transfer your place to a future retreat (depending on availability).
A 50% refund minus a $300 non-refundable deposit will be given prior to 90 days before the retreat OR you can transfer your place to a future retreat (depending on availability).
No refunds from 50 days prior to the retreat.
If paid via Payment Plan;
A full refund of all Subscription payments minus a $300 non-refundable deposit will be given up to 180 days prior to the retreat OR you can transfer your place to a future retreat (depending on availability) - you must continue to pay the Subscription to the payment plan.
A 50% refund of all Subscription payments minus a $300 non-refundable deposit will be given prior to 90 days before the retreat OR you can transfer your place to a future retreat (depending on availability) you must continue to pay the Subscription to the payment plan.
No refunds from 50 days prior to the retreat.
If for any unforeseen circumstances the retreat is unable to go ahead on the specified dates, the retreat will be postponed and your place will be transferred to the new date. If you are unable to make this new date, you will be issued a credit note towards other services OR your payment will transfer to another retreat location (depending on availability)
RETURNS AND EXCHANGES - PHYSICAL GOODS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers (excluding dried flowers) cannot be returned.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at liz-eyre83@hotmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liz-eyre83@hotmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.